Welcome to the guide you didn't really want to read.
Let's be honest.
If you're reading this, it's probably because something didn't go as expected. A position that closed automatically. An unexpected email. A balance that doesn't match what you had in mind.
Or maybe you're just curious. Cautious. And you'd rather understand the system before discovering it the hard way.
Either way: good call being here.
Does Any of This Sound Familiar?
- I still had funds available. How could I have been liquidated?
- The chart didn't show that price at the time of execution.
- I have a balance left after the liquidation, so there was an error, right?
- What's the difference between a Margin Call and a liquidation?
If any of these thoughts have crossed your mind, you are in exactly the right place.
What You'll Find Here
This is not a lecture. It's a map. Four short, standalone articles you can read in order or jump to directly based on your situation. Each one addresses a specific misunderstanding, with real numbers, concrete analogies, and zero unnecessary jargon.
Choose Your Entry Point
- You want to understand the basics: Margin Call vs Liquidation
Two Alerts, Two Realities and the core difference between the two levels of the system. What happens (and what doesn't) at each threshold.
- You had funds available and were still liquidated: "I Still Had Funds So Why Was I Liquidated?"
The most common misunderstanding. What free margin actually is and why it doesn't protect against floating losses. Includes a real numbered case.
- You have a balance left after liquidation and think there was an error: "I Have a Balance Left So Was the Liquidation Unjustified?"
Why a positive residual balance is exactly what was supposed to happen. The logic behind the 95% threshold.
- The chart didn't show the execution price: Mid Price vs Actual Execution Price
Why the chart and the order book show two different realities, and what that means concretely for your orders.
if after going through these articles a question is still on your mind, Ouinex support is here.
If you are not sure which article applies to your situation? Chat with us now. We'll point you in the right direction.
One thing to keep in mind
Ouinex's risk management system is designed to prevent your account from going into negative balance, meaning to prevent you from ending up owing money to the platform. Every mechanism described in these articles, the Margin Call threshold, the 95% liquidation threshold, the residual balance, exists to protect you. Understanding it is also the best way to use it.
